Locked out? Looking for new locks or keys? There’s some information you’ll want handy if you’re calling a locksmith. When requesting service, your road technician or dispatcher will need to know a couple of important details in order to provide accurate estimates for ETA and price. Here’s an outline of what a locksmith company may ask you, and the information you’ll need.
Key Situation – Lost? Locked Inside? Broken?
If you’re trying to get back inside after being locked out, make sure you know where your keys are. If you know they’re inside, great! Locksmiths will charge to get you back in and that’s all. However, what if you lost your keys?
If your keys are lost, the locksmith will need to re-key your lock. This ensures that you can safely lock the door and still get in and out. Additionally, if someone finds your old key, they won’t be able to get inside.
If your keys are broken inside of a lock, a locksmith will need to know ahead of time. This is to ensure your road technician has the proper tools with them on site. Again, this information applies to both lockouts and standard maintenance work!
Location, Location, Location
Be as specific as possible with your address, including cross streets. This makes it a ton easier for road technicians to find you as quickly as possible. If you don’t know where you’re at, give as much detail as possible so a locksmith can further assess your situation.
You live here? Prove it!
In the case that you are locked out, you’ll need to prove your residency or ownership of the property you need to gain access to (home, apartment, or vehicle). For a home, this would include an ID or driver’s license with your address. If you rent, you may need assistance from your landlord or management company.
If you have any questions about this process, your dispatcher or road technician will be able to answer these for you. We’re here to help!
Call us before? Let Us Know
If a locksmith has done any type of work, even as minor as a lockout, let them know. This way the road technician may be able to re-familiarize themselves with the property and jobs done.